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Responsible Gameplay Policy

LAST UPDATED: 18 December 2025

At Acp Host ("we," "our," or "us"), we believe that gaming should be a positive, enriching experience that enhances—never hinders—your daily life. This document outlines our commitment to balanced play and provides resources to help you maintain control over your gaming habits.

Our Vision for Healthy Play

We encourage every player to:

  • Enjoyment: Enjoy gaming as a fun, relaxing activity.
  • Control: Stay in control of time and spending related to in-game Gold Coins.
  • Moderation: Play in moderation, without using games to escape real-life challenges.
  • Balance: Balance gaming with other responsibilities and activities.
  • Sobriety: Avoid gaming under the influence of alcohol or drugs.
  • Self-awareness: Stop playing if you feel unable to manage your engagement.

You may set personal daily limits on Gold Coin purchases within your account settings.

Awareness of Potential Concerns

Sometimes gaming can become disruptive. Watch for signs such as:

  • Loss of control: Repeated difficulty controlling when, how often, or how long you play.
  • Priority shift: Gaming taking priority over hobbies, work, or relationships.
  • Persistent play: Continuing to play despite negative outcomes in personal or professional life.

Note: A formal gaming disorder diagnosis requires significant life impairment over an extended period (typically 12+ months).

Support & Next Steps

If you or someone you know might be struggling:

  • Professional help: Talk to a professional — reach out to a healthcare or mental wellness provider.
  • Education: Educate yourself — we've gathered helpful external resources:
    • https://www.smartmobilegamers.org/resources/
    • World Health Organization's information on gaming disorder: https://www.who.int/news-room/questions-and-answers/item/gaming-disorder
    • Tools and tips from https://www.smartmobilegamers.org/
  • Community: Find community support — organizations like Gaming Addicts Anonymous offer peer guidance: https://www.gamingaddictsanonymous.org/

Taking a Break: Voluntary Play Pause

You may request a Voluntary Play Pause—a temporary or ongoing restriction on access to our games. Once we verify your identity and request, we will take reasonable steps to limit your account access and suspend gameplay.

Important notes:

  • No system is 100% failsafe; we rely on your cooperation.
  • During a Play Pause, you will not be able to log in, receive login rewards, or participate in promotions.
  • Do not attempt to bypass restrictions by creating new accounts or masking your identity.
  • We recommend disconnecting from our social channels during this period.

Request timing:

We process requests within a reasonable period after verification. You'll receive email confirmation once complete. Until then, please log out and avoid accessing our services to prevent unintended activity—you remain responsible for any account use during this window.

About Gold Coins

Gold Coins have no cash value. They cannot be exchanged for real money, refunded, sold, or transferred. Purchases are final and are designed solely to enrich your in-game enjoyment and progress.

Contact Us

For help with a Play Pause request or balanced play resources:

Email: [email protected]

We aim to respond within 24–48 business hours.